Privacy Policy

This Privacy Policy applies to personal information collected by Danube Transnational Programme at our website,

We value our users and understand your concerns about online privacy and security. We have established policies to help ensure that your personal information is handled in a safe, respectful and responsible manner. Our Privacy Policy describes the types of personal information we collect about our users, how we use the information, the steps we take to safeguard it, the choices you have regarding our use of your personal information and how you may contact us about our privacy practices.

[email protected]

What kind of information do we collect?

We use a variety of methods to gather information to help ensure that your experience is as efficient and accommodating as possible. We may obtain personal information about you from various sources, including through your communications with us. We also collect certain information by automated means, using technologies such as cookies.

Information you provide and how we use it

You may choose to provide personal information to us, such as when you:

  • Request information about our services
  • Visit our website
  • Contact our call center or customer service desk
  • Provide us with comments or suggestions

Types of information you may provide

The types of information you may provide to us include:

  • Contact information such as name, mailing address, phone number, email address, company name

How we may use information you provide

We may use the information you provide to:

  • Assist you in customer service communications
  • Administer online forms, and other website features
  • Operate, evaluate and improve our business (including developing new services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
  • Comply with applicable legal requirements, relevant industry standards and our policies
  • Protect your legal rights, our legal rights, or the legal rights of third parties We may supplement the information listed above with information listed above with information that is collected automatically when you visit our website.


We may use your e-mail address to get in contact with you about your activity on our website (e.g registering for a training, sending us fault report or the contact us form).

Telephone Contact

If you provide us with your phone number, you may receive telephone contact from us for customer service communications, (for example, to get more information about a fault report or training application). If you call our customer service, we may ask you for personal identification information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs.

Information we collect by automated means and how we use it

To improve our websites and to make your online experience more enjoyable, when you visit our websites we collect certain information by automated means, using cookies and other technologies.

Cookies, Web Server Logs and Pixel Tags

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive when you visit our websites. We use cookies to tell us who you are, tailor our services to suit your personal interests, estimate the number of visitors to our websites, track visits to pages within our websites and/or analyze our customers' visiting patterns. Cookies do not contain information such as name. Most browsers are preset to accept cookies and are used to make online visits easier and faster for you. Cookies are required for you to browse our websites.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place “pixel tags” (also called “web beacons” or “clear gifs”), which are tiny graphic images on our websites, to help us gather knowledge about how you use our websites.

Third Party Web Analytics Services

We may use third party web analytics services on our websites, such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. To disable the Google Analytics cookie and any other third party web analytics service provider cookies, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.

How we may use information collected by automated means

We may use the information we collect through automated means on our websites for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards. We may combine the information we collect through automated means with other information we have collected from you. This information may be used to improve our websites, to personalize your online experience, to focus our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes to improve your experience with us. We also may use the information in other ways for which specific notice is provided at the time of collection.

How do we share your information?

We do not sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:

Authorized Third Party Service Providers

Certain service providers perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Example of these service providers include entities that provide web hosting.

By Law

In certain instances, we may disclose information about you (1) if we are required to do so by law or legal process, (2) to law enforcement authorities or other government officials, or (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

How can you control the use of your information?

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.


You can contact us at working hours to review, change or delete certain personal information. Simply call us at .

How do we safeguard your information?

Protecting the safety of your personal information is important to us. We maintain appropriate technical, administrative and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. As an additional security check, you may want to look at the URL or Location line of your browser to ensure that the first characters of the address changes from „http” to „https”.

We follow industry practices to protect your personal information from unauthorized access, but no data transmission over the Internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us over the Internet. Also, please note that e-mail is not encrypted and is not considered a secure means of transmitting sensitive information such as credit card numbers.

Changes to the Privacy Statement

We reserve the right to change, modify or amend this Privacy and Security Policy from time to time and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our Websites to notify you of any significant changes to our Privacy and Security Policy and indicate at the top of the policy when it was most recently updated. We encourage you to periodically review our current Privacy and Security Policy.

How to Contact Us

If you have any concerns or questions, you can contact us by:

  1. Sending us an e-mail to [email protected]
  2. Writing to us at
  3. Calling us at

Conflict in Terms

It is our goal to make our privacy practices easy to understand. Some browsers utilize privacy enhancing technology to translate our privacy policy into a computer readable format. The technology then requires that the computer format be translated back into human readable format for you to read. This translation back into human readable format is often referred to as a “Policy Summary”; it is possible that through these translations, the Policy Summary may unintentionally end up being inconsistent with the privacy policy upon which it is based. It might fail to address an issue or it might address an issue not raised in our privacy policy. For this reason, you should rely on our privacy policy as the most accurate and definitive description of our practices.